A guide for managers in the hotel and restaurant industry
Does this sound familiar? Even before the meeting, you look at your watch and wonder how you're going to juggle all your urgent appointments, meetings, and deadlines. The pressure is often particularly high during the hectic Christmas season. Long opening hours, crowded restaurants, stressed guests—the demands of the hotel and restaurant industry are challenging all year round, but they are particularly noticeable during this time of year.
Appreciation as the key to cohesion
In stressful times, it can be easy to lose respect for one another. But especially now, when we are facing so many challenges, it is important to treat each other with appreciation. Respectful interaction is an absolute game changer and creates a positive working atmosphere in which all employees feel heard and understood.
When we show appreciation for each other, the pressure becomes easier to bear. Small gestures of recognition, such as a simple "thank you," can significantly improve a colleague's day. This not only strengthens team spirit, but also boosts motivation.
The importance of communication
Open communication is crucial in stressful times. Managers should maintain close contact with their team. Regular meetings, feedback discussions, and a willingness to listen are essential for identifying concerns and needs at an early stage. Being open to listening helps to avoid misunderstandings and strengthens trust in leadership.
Practical tips for leadership work
Here are three important, easy-to-implement tools for promoting respect and appreciation:
- Active listening
Take the time to really listen to your employees. Often, simply being there and showing understanding helps. Active listening promotes trust and shows that you take your employees' concerns seriously. - Plan days off in advance
Long shifts and short breaks are often part of everyday life during the high season. Managers should therefore plan compensatory days off for their employees in advance. Flexible working hours and sufficient recovery periods are crucial to avoid overload and stress. Support your team in achieving a good work-life balance. - Appreciation and motivation
Regular feedback and small gestures of gratitude are important for maintaining your employees' motivation. Recognize the work they have done and show that each individual makes a valuable contribution to the team. A simple compliment can lift the mood and strengthen team spirit.
Output: Seize opportunities in hectic times.
The Christmas and New Year period not only brings challenges, but also offers numerous opportunities to grow together. With the right support in employee development and an appreciative management style, managers can not only master stressful situations, but also create unforgettable experiences for guests.
Especially in these unusual times, it is important for hoteliers and hosts to create a respectful working environment. In the long term, not only employees but also the entire company benefits from a positive, appreciative culture, not to mention your guests.
If you have any questions about the hotel industry or preparing for stressful times, please do not hesitate to contact me directly or subscribe to my newsletter for further information, tips, and tricks on leadership.
Sincerely,
Kathrin
goldWERT _ events & coaching
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