The hotel and restaurant industry is demanding all year round, but the Christmas and New Year period presents a particular challenge. Long opening hours, full restaurants and bars and stressed guests - this is all too familiar for hoteliers and restaurant managers.
How can managers support their employees during this phase?
Here are 3 important but easy-to-implement tools:
1. open communication
Especially in stressful times, it is important for managers to stay in close contact with their team. Regular meetings, feedback discussions and an open ear for the concerns and needs of employees allow problems to be identified at an early stage and solved together. This is the only way to avoid excessive demands.
2. plan days off in advance
Long shifts, short breaks and hardly any time off - this is still part of everyday life during the peak season. This makes it all the more important for managers to keep an eye on compensatory days for their employees. Flexible working hours, sufficient recovery periods and support in balancing work and private life can help here.
3. appreciation and motivation
Praise and recognition are needed to keep employees motivated. Managers should give regular feedback, recognize achievements and show small gestures of gratitude. This strengthens team spirit and gives employees the feeling that they are valued.
Conclusion - The most stressful time in the hotel & catering industry
The Christmas and New Year period in the hotel and catering industry is a time full of challenges, but also full of opportunities. With the right support in employee development and an appreciative management style, not only can stressful situations be mastered well, but unforgettable experiences can also be created for guests.
If you have any questions about the hotel industry or how to prepare for stressful times, please contact me directly or have a look at LinkedIn.
Sincerely
Kathrin
_ goldWERT✨
_ goldwert.tirol