It is very important to me to create a WIN-WIN-WIN situation in my coaching sessions.
What do I mean by WIN-WIN-WIN?
A service company can only be successful if three cycles—and, in this case, the people involved—work together. These would be:
- Management Level: Manager (FK), Director (DIR), and/or Executive (GF)
- Employees
- Guest or customer
Being successful - what does that mean?
For me personally, "being successful" was always defined as follows from the perspective of the employee and the manager:
- Enjoy working
- work motivated as part of a team
- be able to design my tasks individually
- I receive recognition because I always give 100% and more.
As a customer, I enjoy buying high-quality products that offer good value for the money. I really appreciate getting advice from motivated, honest, and open-minded staff members. I take their recommendations to heart and often end up buying more than I originally intended. That’s what good customer service means to me.
When management, employees, and customers are doing well, synergies emerge.
When employees enjoy their work, they pass that enjoyment on to customers. Ultimately, management is happy too, because employees enjoy working at the company and revenue increases.
… and that brings us to a WIN-WIN-WIN situation = the intersection of success.
How can you consistently achieve success?
You can only achieve the intersection of success permanently and sustainably with brain and heart. Or as I like to call it ... the give and take in the world of work.
Be open to your employees’ ideas, and give them a healthy amount of freedom and responsibility; this will create a pleasant work environment and foster lasting motivation. Your employees will come to work on Monday feeling satisfied and will enjoy being part of your company over the long term.
Output: Where do management, employees, and customers successfully come together?
The management level, the employees and the customers are three separate cycles that meet where the company is most successful. And success is the goal of a company. Isn't it?
I wish you every success.
Warm regards,
Kathrin Fuchs
Leadership Coach
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