It is a matter close to my heart to create a WIN-WIN-WIN situation in my coaching sessions.
What do I mean by WIN-WIN-WIN?
A service company can only be successful if 3 cycles, and in this case also participants, work together. These would be:
- Management level: Manager (FK), Director (DIR) or Managing Director (GF)
- Employees
- Guest or customer
Being successful - what does that mean?
For me personally, "being successful" was always defined as follows from the perspective of the employee and the manager:
- Enjoy working
- work motivated as part of a team
- be able to design my tasks individually
- receive appreciation that I always give 100% and more.
As a customer, I enjoy buying products with quality and good value for money. I enjoy being advised by a motivated, honest and open employee. I accept tips and often buy more than I initially thought. That's what makes good service for me.
When the three cycles are functioning well, synergies arise.
If the employee enjoys their work, they will pass this on to the customer. In the end, the management is also happy because the employee enjoys working for the company and turnover increases. ...
... This brings us to the WIN-WIN-WIN situation-> the intersection of success.
How can you achieve lasting success?
You can only achieve the intersection of success permanently and sustainably with brain and heart. Or as I like to call it ... the give and take in the world of work.
Be open to your employees' ideas and give them a healthy amount of (free) space and responsibility; this is how you create a pleasant working environment. Your employees will be happy to come to work on Monday and will enjoy working for your company in the long term.
Output: Intersection of success.
The management level, the employees and the customers are three separate cycles that meet where the company is most successful. And success is the goal of a company. Isn't it?
I wish you every success.
Sincerely
Kathrin Fuchs
_ goldWERT✨
_ goldwert.tirol