Employment relationships end. Whether your employee leaves with a feeling of relief, gratitude or resentment, you as a manager or supervisor can play a large part in this.
There are often many different reasons why an employee leaves, some of which I have noted in my employee cycle:
The be-all and end-all at the end of the employment relationship, the exit interview.
The exit interviews I have had so far, whether as an employee or as a manager, have all been very valuable & extremely enriching.
What was the reason for this?
The exit interview from the employee's perspective:
- The person I had my exit interview with was not my direct superior.
- The setting of the interview was pleasant and in a neutral place.
- There was a feeling of discretion and two open ears.
As a manager or supervisor, be aware that the last few days at work can be difficult for your employee, especially for employees who show great commitment, motivation and stamina. Even if you do not agree with your employee's dismissal or things have happened that were not what you expected, take the time for a final discussion.
The exit interview from the manager's perspective:
- Initially an effort, but GOLDWORTHY.
- It pushes your leadership skills to the next level.
- The employee's input is often crystal clear & well-intentioned.
- Your ability to think outside the box is challenged and encouraged.
If the situation with your employee is still emotionally charged, have the exit interview conducted by a neutral person, e.g. the contact person in HR. Or have the contact person in HR join the discussion so that the framework is maintained and the outcome is positive for both sides.
The input you receive from an employee who has known your company for a few months or even years is extremely valuable.
Suggestions for improvement are addressed. Tips for process optimization are mentioned. These usually come to the surface in employee surveys or appraisal interviews, but usually "only" in portions. The most honest and open words are spoken at the exit interview, as the employee has nothing more to lose.
Please note the following during the exit interview:
Even if your employee leaves the company, they have the right to be heard and to receive your attention. Remember, you probably hired this employee for a specific reason and probably promised them one or two things. Address these points and be open and honest with your employee. You are just as much a part of their journey at your company as they are.
(Working) life is a give and take.
It always takes two people to make a "relationship" work.
The decisions that are made during the course of a working relationship are not always comprehensible to employees and managers, but there is a background to everything and it only comes to the surface when you talk to each other.
Good luck with moving outside your comfort zone & optimizing.
Best regards
Kathrin Fuchs